Razer falsely claimed that its Zephyr mask could protect users from COVID-19. Marketed as an "N95" mask boasting powerful particle filtration, the Zephyr was not approved by the Food and Drug Administration (FDA).
Since 2021, Razer promised that its mask could filter 99% of bacteria after laboratory tests and offered "greater protection compared to disposable or standard cloth masks," relying on replaceable filters. However, these claims were untrue as Razer never submitted the mask for FDA approval, and it was not N95 certified. Tests conducted through a subcontractor revealed the mask's filtration was only 86.3%, insufficient for certification.
Despite knowing this, Razer marketed the mask between late 2021 and early 2022 at a price of $100. When investigations began, the product was removed from sale. Although the company attempted to inform users afterward, it failed to mention that refunds were available, with only 6% of buyers benefiting. In early 2025, the Federal Trade Commission (FTC) mandated Razer to initiate a refund campaign for 6,764 customers, who will receive checks or PayPal payments without needing to return the product. In April 2024, Razer was fined $100,000 in this case.
