Small entrepreneurs can rejoice: they will be able to communicate more easily with their customers thanks to the new features offered by Teams. The video conferencing software Microsoft Teams is a true essential, with over 320 million users globally. Recently removed from the Office suite and increasingly sought after, its success is due to its numerous updates, including a unified interface that combines channels and chats.
This week, Microsoft took a step further by unveiling new features aimed at professionals in Microsoft Teams. A good communication with customers is essential for ensuring the longevity of a business. Microsoft announced a new live chat feature to enhance customer engagement. Available for up to 25 users, it is included in Microsoft 365 Business Basic, Microsoft 365 Business Standard, and Microsoft 365 Business Premium.
What does this advancement entail? Small entrepreneurs now have the ability to embed a live chat widget powered by Teams on their websites. Initially, customers will interact with a bot that forwards communications to customer support by assigning requests to the first available agent. This integration should significantly enhance the appeal of Teams among businesses.
